• Order Placement: Walk-in customers are required to place their orders directly at the counter. Once an order is placed, it cannot be modified or canceled, except in specific circumstances.
• Payment Methods: Payments can be made via cash or card (Credit/Debit cards). We do not accept other forms of payment in-store.

Refunds are considered under the following circumstances:

• Double billing or payment errors
• Incorrect items served or mistakes in fulfilling an order
• Refund requests must be made within 24 hours of the incident by contacting customer support at [email protected] or +9470 7810 810

Note: Refunds for orders placed at the counter due to incorrect selection (e.g., wrong item) will be reviewed case-by-case. Refunds for app-related issues do not apply to walk-in customers.

• All prices for items are listed in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes.
• Payments must be made at the counter using the authorized payment methods (cash or card).

• You are responsible for providing accurate information at the counter when placing an order. Once the order is placed, any errors in selection are your responsibility.
• Any misuse of the in-store ordering system may result in denial of service

• Java Lounge is not liable for any indirect, incidental, or consequential damages arising from your use of in-store services.

• Java Lounge does not collect personal information from walk-in customers, except as required for payment processing.
• We do not store payment card information.

• Java Lounge reserves the right to update or modify these Terms at any time without prior notice. Continued use of in-store services after any changes signifies your acceptance of the updated Terms.

• These Terms are governed by and construed in accordance with the laws of Sri Lanka

For any questions or concerns regarding these Terms, please contact us at:

• Java Lounge (Pvt) Ltd
• Email: [email protected]
• Phone: +9470 7810 810
• Website: www.javalounge.lk